Hitachi

       

      Hitachi's historical foundations can be traced back to 1910, when Namihei Odaira took his first engineering job with Kuhara Mining. The recent graduate of the Tokyo Institute of Science soon became frustrated with his company's reliance on technology imported from Europe and the United States. Odaira used his engineering skills to build small five-horsepower electric motors that rivaled the imports in quality and durability. His employer soon became his first, and--for a few years--only customer.          

       Established in 1989 by Hitachi Limited as part of its expansion into Malaysia’s dynamic electronics industry, Hitachi Electronic Products (M) Sdn. Bhd. (HEPM) is a leading international manufacturer of DVD drives and digital media products. Its fully integrated plant located in Bandar Baru Bangi, a new township near Kuala Lumpur, Malaysia’s capital city, has a monthly production output of about 2.5 million units.

MIS in HITACHI

How HITACHI  has benefited from the generous use of this technology ?

    To manage the 500 PCs at HEPM, Hitachi Sales (Malaysia) and Hitachi Consumer Products Malaysia, the MIS Department has deployed Hitachi JP1/Software Distribution (JP1/SD) and Hitachi JP1/Asset Information Manager (JP1/AIM). Like for job management, software distribution (including patch management) and PC asset inventorising were done manually before the Hitachi solutions were implemented. In line with corporate software governance guidelines, the MIS Department conducts software audits of the three sister companies at least twice a year. Due to the large size of the shared campus and the variety of PC clients (from

   Pentium II-based desktops to the latest notebooks), each audit, during which asset, software version and configuration information were also recorded, used to take one and a half months to complete. Using the two Hitachi desktop management solutions, the MIS Department can now perform a full software audit cum asset inventorising in just a week. New applications, patches and upgrades are distributed very quickly, with end-users grouped according to their needs and business function. No scheduled enduser downtime is incurred and operating and application software are consistent and up-to-date. The detailed hardware and software asset information that the department now has at its fingertips has also enabled the MIS Department to provide a higher level of end-user care.

   “Previously, when a support call came in, an IT staff member would need to go on-site to do a check, come back to the IT Department, check documents, look for the appropriate CD, and then go back and do a reinstall, update or whatever is necessary,” said Mr. Tamizarasu. “Now, with detailed configuration and software information at hand, we can diagnose problems online and remotely and resolve them quickly.”